Store as a Service (STaaS)

The STaaS service that we aim to provide for our customers as a concept, roughly includes the following topics. The service offers the privilege of running, managing, monitoring of any retailer’s hardware, software and integration operation that touches the cash points as well as providing proactive support service by automatically alerting the relevant units when necessary, eliminating the problem before it occurs, reducing workday costs and managing their systems with a professional team.

Operating Services

  • Cash System Operation
    • Product Management
    • Campaign Management Services
  • Training Services
    • Store and Cashier Trainings
  • Service Level Management
    • Managing Third Party Services
  • Operational Service Level Management
    • Managing In-House Services
  • Management and Monitoring
    • Critical Data Monitoring
    • Product and Price Updates
    • Campaign Updates
    • Sales Data
  • Version Patch Management
    • Software and operating systems of within the cash register system and architecture
  • Change Management
    • Ensuring that all changes within the cash register system and architecture are managed in compliance with a defined process and procedure
  • Business Continuity
    • Daily / Weekly / Monthly / Annual Availability
  • Capacity Management
    • Continuous Improvement Services
  • Security
    • Cash Register System Operation
    • Cash Register System Infrastructure
    • Lost Leak
    • Information Security
  • Proactive Support Service
    • Detection of Possible Problems
    • Detection of Possible Failure Before Problem Occurs
    • Corrective Actions
    • Establishing Required Policies, Procedures and Processes

You can reach the POS Help Desk between 08:30 and 23:30, 365 days a year.

POS Help Desk